QUALITY
MANAGEMENT
SYSTEM

The Management of MARTELLATO S.r.l recognises the need to establish and to maintain a QUALITY MANAGEMENT SYSTEM that is applicable to the company activities and complies with the requirements of UNI EN ISO 9001: 2015, of compulsory regulations and customers requests and expectations.

The basic and constant goal of the company policy always aims to CUSTOMERS SATISFACTION, in order to sell functional and quality products, respect delivery times and guarantee customer service able to respond to the demands of both large distributors and single pastry chefs.

Martellatosrl

QUALITY POLICY

VISION The company vision is to be ambassadors of "Made in Italy" by selling products able to best express the excellence of master pastry chefs.

ITALIAN DESIGN AND QUALITY "Made in Italy" goes beyond aesthetics for us. It means innovation, it is an identity that expresses our territory values and our particular attention towards "the good living".

In an area where products are always more standardized and easily comparable, Martellato understood that the real added value lies in the diversity of supply and the involvement of the end-user during the design phase.

MISSION The company mission is the innovation in the service of passion and creativity in gastronomy. The collaboration between the Sales Department and the Research and Development Center, which is a collective of creatives and experts in food and cake design, allows to regularly launch new products, modelled on the real needs of professionals, by taking into account all the customization requests.

Thanks to this enhancement process, MARTELLATO S.r.l achieved UNI EN ISO 9001 Certification by implementing the Quality System and activating strategies aimed at:

  • Create a work team by involving all company resources;
  • Identify the risks and opportunities through an adequate analysis, within the field of application of the Quality Management System and not only, in order to understand the vulnerabilities and possible threats that can lead to corporate risk;
  • Manage the risk to an acceptable level and align it with the more general context of the company's risk management system;
  • Define and give effect to the operational guidelines in order to create an organizational model intended as a set of coherently designed and functioning rules, functions, tools, objects and controls, which guarantee the effective application of directives and directions of management;
  • Monitor the efficancy of risks and opportunities oriented model, a step that requires commitment of all levels of the organization;
  • Motivate human resources with the support of the management;
  • Maximum attention to the needs and expectations of customers;
  • Constantly improve company performances;
  • Produce in respect of safety and the environment.
firma certificato